NABDcloud based customer service support system. go to NABD Website.
NABD is a cloud based customer service support system with advanced workflow management engine that would enable government and non government organizations to strengthen relationships with its citizens and customers by providing end-to-end view of issues, concerns and queries. Streamline and automate inquiries/cases/tickets handling process by utilizing individual workflows for differing Organization. NABD is a generic customer service support solution for all industries and It can be adapted to industry-specific needs. NABD can be extended beyond the Customer Service department to all channels: Call Center, IVR, Internet, email, face-to-face, SMS, mobile Self-service portal for you Customers and external entities to manage and track Inquiries/tickets online.
- Setup your own advanced customer service support system on the cloud in few minutes.
- Streamline and automate customer tickets & inquiries handling process by utilizing individual workflows for differing Organizations.
- Backend routing engine to route customer tickets & inquiries/cases to relevant unit(s) based on configurable routing rules.
- Utilize multi-lingual correspondence templates to meet local language requirements, currently supported versions English, Arabic.
- Self-service portal for Customer and external entities to manage and track tickets online.
- Work from a prioritized action queue to ensure efficient case/Inquiry investigation with notifications, escalations and to-do lists.
- Manage workload across the team and measure performance against resolution targets.
- you can customize your workflow with our Advanced Customer Service Workflow Designer.
- Basic tool for root cause analysis that highlight business critical issues.
- Can be easily integrated with existing Customer Service applications, CRM, ERP systems and social networks.
- Different dashboarding levels to monitor performance in real-time.
- Provide consistency with templated correspondences between units and to end users.
- Security layer to ensure the user authenticity, classification and encryption of confidential data, fine grained authorization.
- Advanced Audit log to track all changes made to the system.
- See More.