NABDcloud based complaint system. go to Nabd Website.

NABD is a cloud based complaint handling and workflow management solution that would enable government and non government organizations to strengthen relationships with its citizens and customers by providing end-to-end view of customer complaints, issues, concerns and queries. Streamline and automate complaints handling process by utilizing individual workflows for differing Organizations. NABD is a generic complaint management solution for all industries and It can be adapted to industry-specific needs. Capture and resolution of complaints can be extended beyond the Customer Service department to all channels: Call Center, IVR, Internet, email, face-to-face, SMS, mobile Self-service portal for complainants and external entities to manage and track complaints online.

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