NABDcloud based complaint system. go to Nabd Website.
NABD is a cloud based complaint handling and workflow management solution that would enable government and non government organizations to strengthen relationships with its citizens and customers by providing end-to-end view of customer complaints, issues, concerns and queries. Streamline and automate complaints handling process by utilizing individual workflows for differing Organizations. NABD is a generic complaint management solution for all industries and It can be adapted to industry-specific needs. Capture and resolution of complaints can be extended beyond the Customer Service department to all channels: Call Center, IVR, Internet, email, face-to-face, SMS, mobile Self-service portal for complainants and external entities to manage and track complaints online.
- Setup your own advanced complaint management system on the cloud in few minutes.
- Quick and easy capture, retrieval and update of complaints to record and track all actions throughout the complaint lifecycle.
- Comply with industry complaint management standards and legislation.
- Backend routing engine to route complaints/cases to relevant unit(s) based on configurable routing rules.
- Provide consistency with templated correspondences between units and to end users.
- Utilize multi-lingual correspondence templates to meet local language requirements, currently supported versions English, Arabic.
- you can customize your workflow with our advanced complaint management workflow designer.
- Work from a prioritized action queue to ensure efficient complaint investigation with notifications, escalations and to-do lists.
- Manage workload across the team and measure performance against resolution targets.
- Self-service portal for complainants and external entities to manage and track complaints online.
- Basic tool for root cause analysis that highlight business critical issues.
- Different dashboarding levels to monitor performance in real-time.
- Security layer to ensure the user authenticity, classification and encryption of confidential data, fine grained authorization.
- Can be easily integrated with existing complaint capturing applications, CRM and ERP systems.
- Advanced Audit log to track all changes made to the system.
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